Cancellation & Return Policy

Cancellation Policy

Have you changed your mind after placing an order? Don't worry about it.

- You can cancel your order within 4 hours of placing the order for a complete refund of the amount.  

- If you change your mind after the order has been shipped (ie after 4 hours), we will provide you with a credit coupon that you can use to purchase any other item of your choice on StayFabulous.In

Return/Exchange Policy

- Products purchased can be returned for a credit coupon/exchange within 7 days of receipt.

- The product must be intact, unused and unsoiled with all the tags attached for us to be able to accept it.

- To ensure that your returns are accepted by our quality team, please take adequate measures to ensure your product trial does not cause undue damage to the products in any way.

- If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91-9944444859 or email us at contact@stayfabulous.in mentioning your Order ID.

- We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

Apart from condition reserved herein above, the following products shall not be eligible for return, exchange or replacement:

- If the product is damaged in any manner including but not limited to - cuts, tears, stains of any kind, unattached tags.

- Items on sale cannot be returned/exchanged.

How do I return products to StayFabulous.In?

OPTION A

It's a simple 2 step process: 

1) Call up our Customer Support at +91-9944444859 to place your returns request. After guiding you through the process, our Customer Support Executive will inform you whether we can organize a pickup for your return in your area or if you would be required to arrange for shipment of your return yourself. 

2) In case of damaged/broken goods, send us the images on contact@stayfabulous.in.

OPTION B

It's a simple 1 step process:

1) Fill out the return form shipped to you with the order, follow the instructions on the form and ship the products to us.

Note: 
1. In case you have opted for StayFabulous.In to organize the pickup of returns, our logistics team would organize the pickup within 48-72 hours of placement of the pickup request. Please do ensure your availability and shipment readiness for handing over the return to the pickup team. 

2. If your pincode is not covered by our pickup services, you would need to self-ship the return item for which you will receive a credit coupon of INR 100/-

3. In case you are self-shipping your returns back to us, please retain your shipping receipt and update customer care on +91-9944444859 or email us the tracking info on contact@stayfabulous.in so as to enable us to track the delivery of your returns to us. We will not be liable for items damaged in transit if self shipped.

Where do I send my return?

Please make sure that the following address is clearly printed/written on your returns parcel with the StayFabulous.In order# in cases of both pickup and self shipping. Please also include the original invoice as proof of purchase with the return: 

Stay Fabulous, 46/2 1st Floor, Veera Towers, Krishnasamy Mudaliar Road, Coimbatore - 641002, Tamil Nadu.                                                                                                                                                                         

How long will the entire process take?

It can take up to 7 days or longer for us to receive your return, depending on your location and which courier service you use. Once we receive your returned item, we will inspect and inform you if you are eligible for a credit coupon/exchange. You can then tell us what you would like to do and we will initiate the process accordingly. Allow us 3-5 business days from the day of receipt of your return.